That’s the thing about the unexpected.
You don’t know what it’ll be until it happens.

For our members, it might be an illness or injury affecting their job or lifestyle or coming to terms with the loss of a loved one.

For advisers, it could be meeting the needs of different clients or guiding their business through uncertain times.

Thankfully, no matter what the unexpected looks like, there’s one thing they can be sure of.

The Exeter and our expertise.

Expert is us. Real people they can have a real conversation with.

Because the unexpected calls for discussion.

For context, nuance, a warm and genuine experience. For a personal touch, and for personalities.

Expert is doing what we say we’ll do. Owning it so we deliver for our members, advisers, and our colleagues.

Expert is being honest if the answer to a question needs some digging. Which we’ll do. It’s just one way we build great relationships.

Expert is knowing the market and the competition. Being brave enough to adapt and innovate.

Expert is the right people in tune with the right tech, so we thrive as a modern mutual.

Expert is caring. We do more than pay claims. We do right by our members, and we do right by ourselves.

Expert is growing together and supporting each other to build knowledge, learn new skills, and stay future-ready.

Expert is our business talking things through, sharing resources and perspectives. Because when we hear each other, see and respect each other, we get the best from each other.

Expert is living our values through every conversation, every decision, and every moment of support.

Expert is all of us, and everything we do, to help people feel confident that they and their loved ones are prepared for the unexpected.

It’s the only way we’ll provide more people with more peace of mind in a more uncertain world.

And if you’re ever wondering, just remember: Expert is you.